I love the engraved picture charm that I ordered from Mini Wim. They took such care to make sure it came out just the way I wanted. They communicated with me regarding the picture as it was not the best quality picture of my sweet dog, but it was one of my favorites. And they made it come to life. The charm looks just like her and the picture. So everytime I look at it it reminds me of her! I can't thank them enough for taking the time to perfect this for me, as they knew how important it was.